Frequently
Asked Questions
Q:
I would like to check my order status, but I'm not sure
which number to use to do so?
A:
The Order Number that appears on your email receipt
is the correct one to use. It is 8 digits in
length. The invoice number, which is 5 digits, can
not be used.
Q:
I would like to adjust my auto-shipments or am having
problems with that program or a recurring billing issue?
A:
We do not have any automatic shipment programs or
recurring billing. If you are receiving products
automatically or are being billed repeatedly, it is not
originating from our company. You will need to
contact the company you originally purchased from.
Q:
I would like some information regarding the products that
are carried on this website or have some customer service
inquiries. What should I do?
A:
We ask that you email
us so that we may provide you with the answers and
information you need. Our order line is for
purchasing only.
Q:
What are the differences between mineral makeup and
traditional liquid and cream makeups?
A:
Mineral makeup is the most natural form of cosmetic since
it's made from pure, crushed minerals from the
earth. There are no fragrances, oils, binders, and
other chemicals that can irritate the skin and cause
breakouts. It is actually good for your skin since
it has soothing and calming properties. A natural
sunscreen is another added benefit. Many women who could
never wear makeup due to sensitive skin have had great
results with these more natural options. Mineral
makeup is very lightweight and non-greasy, so you won't
have a heavy, cakey, or "made up" feeling.
Q:
What are the differences between Bare Escentuals
Barescentsations, and
Monave?
A:
Bare Escentuals is the most well known brand of mineral
makeup, but there are other brands such as Monave and our
own line, Barescentsations.
Bare Escentuals includes the ingredient Bismuth
Oxychloride in many of their products. It provides
for a smooth, creamy texture and more of a shiny finish, but some women may have a sensitivity to it.
Barescentsations foundations contain a lower amount of
Bismuth, and our line contains the addition of vitamins A,
E, and D and a lavender-based aromatherapy. In
addition, our foundations provide slightly more coverage
than Bare Escentuals' does. Monave does not use
Bismuth Oxychloride so the texture of
their makeup is a bit different, and the finish is more
matte. Monave foundations also provide
slightly more coverage with less amount of minerals.
If you have used Bare Escentuals and are trying Monave for
the first time, you should use about half the amount of
foundation you normally would use.
Q:
What is the best way to apply mineral makeup?
A:
There are several application techniques, and it's best to
experiment to see which works best for you. The
traditional method of swirl, tap, and buff is widely
popular -- pour a small amount of minerals into the lid of
the jar, swirl an application face brush into the minerals
to infuse them into the bristles, tap off the excess well,
then apply in a buffing motion to your face. A
flocked sponge may be used in place of a brush with either
a dry or wet application. For a wet application with
a face brush, you can either swirl and tap the minerals
onto the brush then lightly mist the brush with water or a
botanical misting spray, or you could mist your face first
then apply the foundation. When using a wet
technique with a brush, it's necessary to have the brush
damp not wet, and you must work fast.
Q:
Are there other "wet" application techniques
that work well?
A:
Many women have had excellent results mixing the minerals
with their favorite moisturizer or with Aloe Vera Gel,
(the AVG method), to get a light, natural "no
makeup" look.
Q:
What is the key to getting a natural, flawless looking
application?
A:
It's always recommended to use a quality moisturizer prior
to applying makeup, and let it absorb into the skin.
Then apply the foundation by starting off using a small
amount of minerals. Less is more with mineral
makeup, and it takes very little product to get great
coverage. Slowly build up to the coverage that you
need. If too much product is used, you might not get
the results you are looking for. If using a brush,
it's best to use a high-quality natural bristle
brush. The right brush can make all the difference
in how the minerals apply on the skin.
Q:
There are so many different products and colors, how can I
use them?
A:
The beauty of mineral makeup is that it provides a
freedom to mix, match, and create. The minerals that
you use for your blush can be mixed with clear lip gloss
or lip balm to create a matching lip color. It can
also be mixed with clear nail polish for a totally
coordinated look. Use them for eyeshadows, contour
colors, or combine two or more shades for a custom
color. You are limited only by your
creativity!
|
Questions & Answers ~