How
to Order:
By
Phone (new orders only please - no customer
service inquiries): 914-462-6402
By
Fax: 1-888-227-3214 By
Email: Download our MS Word Order
Form (right click over the link, and chose the
"Save Target As" option to save it to
your computer. Fill out completely, save it, then print & fax or
email it to us as a file attachment).
Information,
Customer
Service, or Product Inquiries: By
Phone: 1-888-227-3214 Email:
info@barescentsations.com We
request that you please refer all information, customer service,
or product inquires in writing
to us by email
so that we may provide you with the best
information possible.
We do not have any automatic shipment programs
or any recurring billing - if you are
experiencing problems with either of those, they
are not originating from our company. You
will need to contact the company you purchased
from.
Bare
Escentuals Customers: Bare
Escentuals items can no longer be ordered
directly online. Please email
us so that we can better provide you with any
information you need.
Payment
Methods:
We
accept secure online credit card payments and
Paypal, which is a secure online payment
processing service that accepts credit card,
debit card, bank transfer, echeck, and
Paypal balance transfer payments. Paypal
no longer requires that you sign up for an
account with them, so it is now possible to
pay online using their service without an
account. If you would like to sign up
for one with them, you will be given an
opportunity to do so during the payment
process.
Customer
Information, Security and Privacy:
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It
is the customer's responsibility to guarantee
the accuracy of the information that is
provided to us by them. Barescentsations
assumes no responsibility for packages lost or
misdirected due to incorrect shipping
information that has been provided to us.
In such event, all costs involved are to be
incurred by the customer. Packages
returned to us will be reshipped at the
customer's expense. Please provide a
current email address and telephone number
when checking out through our shopping cart in
case we need to contact you regarding your
order. Barescentsations does not share
nor disclose any personal information obtained
from our customers. Any and all
information is strictly used to facilitate
orders and provide high-quality customer
service. All orders are subject to
verification, and any order deemed suspicious
by our loss prevention department or any order
containing information that can not be
verified may be cancelled at our
discretion. Any instance of fraud will
be reported to the appropriate authorities and
prosecuted to the fullest extent of the
law. For our customer's security, our shopping cart carries a
Thawte SSL Certificate which ensures all
information is encrypted, making it
impossible to intercept or steal, and
Barescentsations is Paypal Verified.
Refunds
and Exchanges:
Exchanges
may be made if an incorrect item was shipped.
Due to the personal nature of these products, we
do not issue any refunds or exchanges for any
other reason except for a defective product.
If you are unsure about what shade to
purchase, we offer many of the most popular
products in sample sizes. Please take
advantage of these smaller sizes to determine
which is best for you to assure your
satisfaction prior to purchasing a full-size
item. If you do not see what you are
looking for, please email
and ask. Orders that have been processed
and whose order status is shown as "Shipped"
can not be cancelled. Orders that are cancelled prior
to shipping will be assessed a processing/restocking fee
of 25% to cover the expense of processing the
order. While we do our best to
accurately display the colors of the products
we carry, consideration must be given to the
fact that the colors of the images contained
in this website may appear differently on
different monitors, and how the images appear
on any individual monitor is beyond our
control. All items are inspected prior
to shipping, but we do understand that
sometimes there may be an instance where an
item is defective and such defect is not
detectable by mere inspection. In such a
case, the item will be replaced upon the
return to us of the defective one. All
items must be approved for exchange prior to shipping them back to us or they will not be
accepted. Barescentsations is to be
notified immediately via email of any problem
with an item within 7 days of customer
receipt. Items held longer than 7 days
will be deemed by us to be acceptable to the
customer. Any items that appear to have
been tampered with, misused, or mishandled are
not eligible for exchange, and eligibility is
at the sole discretion of Barescentsations.
Shipping
(domestic):
We
do our very best to ship in-stock items
within 24 to 48 hours of receiving payment.
We will send an email confirmation that
payment has been received. Domestic
orders that utilize the U.S. postal service
will receive a shipping confirmation email
with a delivery confirmation number, typically
within 24 hours of the package being
shipped. Delivery confirmation numbers
are used only to verify delivery, they are not
able to track a package enroute. Occasionally an
item may be out of stock, in which case we
will notify you as soon as possible. We
offer free shipping on cosmetic and most Fake Bake orders totaling
$25.00
and over to the continental United States,
some exclusions apply. Orders
totaling under $25.00 will be charged a $2.50
shipping fee. Certain items will
have an additional shipping charge due to their
weight which will be added during checkout. Fragrance purchases will
have a separate shipping charge added to them based on the total number of fragrance items
purchased, (see Fragrance chart below). All shipping costs
excluding fragrance purchases will be
determined at time of checkout, or you may
email us for any applicable charges if payment
will be made by other means. Orders
totaling under $50.00 will ship by USPS First
Class mail. Orders totaling $50.00
and over will ship by USPS Priority Mail.
If your order total is under $50.00 but you
would like Priority shipping for your package,
it may be purchased as an option at an
additional cost to the regular shipping charge
at time of checkout. USPS Express
shipping for $18.00 is also available with any
size order in the continental United States.
Please take into account that order processing
time will remain the same, and express shipping
applies to the in-transit shipping time only. USPS'
Express service guarantee is as stated on
their website. Please consult there for
further information regarding their
service. If we can secure a refund from
them for a delay in delivery, then we will
refund their shipping charge to the
customer. If we can not obtain a refund,
then no fees will be refunded.
Cosmetic
& Fake Bake Purchases
Order
Subtotal
|
USPS
First
Class
|
USPS
Priority
|
Under
$25 |
$2.50 |
$5.00 |
$25
to $49.99 |
Free |
$2.50 |
$50.00
& Over
|
N/A |
Free |
Fragrances
Number
of
Items
Purchased |
Shipping
Charge |
1 |
$5.95 |
2 |
6.95 |
3 |
7.95 |
4+ |
8.95 |
USPS
Express shipping: flat
fee of $18.00
(Domestic,
continental U.S. only, post office boxes
are okay)
*Non-continental
destinations in the United States will
be higher, email us for a quote if you
would like to know the amount prior to
purchasing. |
International
Orders:
International
customers are always welcome, and we do our best
to keep shipping costs to a minimum.
Instead of giving you an inflated flat rate
shipping charge, we calculate each order
individually. If you would like to know
the shipping charge prior to placing an order,
please email us with a list of items you would
like to purchase and the destination country,
and we will respond as soon as possible.
Otherwise when going through checkout, chose
"International" as the shipping
option, and your order will be processed without
the shipping charge included. If paying
through Paypal, we will send you an invoice for
the balance due, and your order will ship when
we receive notice of payment on that invoice
from Paypal. If paying by secure online
credit card payment, we will charge your credit
card separately for those charges when your
order ships. Please keep in mind that the
customer is responsible for any duty/customs
charges, and these charges vary by country.
Contact:
You
may contact us by email with any questions you
may have at the following email address: info@barescentsations.com.
We will do our best to promptly respond within
24 hours.
Disclaimer:
Barescentsations
is not affiliated with Bare Escentuals/MD
Formulations/i.d. bareMinerals, or Monave - we merely sell
their products. The manufacturers and
distributors of the products offered for sale on
this website are the owners of their registered
copyrights and trademarks.
This website is not
intended to offer medical advice or assistance.
If you have any questions pertaining to a
medical issue, please consult your physician or
dermatologist. At Barescentsations, we do
our best to provide accurate product and pricing
information, however, there may be an instances
where a typographical error may occur. In
such an instance, we reserve the right to cancel
the order and refund payment. By using this website, the
customer agrees to assume all responsibility in
connection with it's use and the products
contained within. The purchase of a
product from this website constitutes acceptance
of all terms and conditions stated herein.
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